FAQ 2018-01-08T08:44:57+00:00

Frequently Asked Questions

DIDN’T FIND WHAT YOU WERE LOOKING FOR?
FEEL FREE TO REACH OUT, WE ARE READY TO HELP!

Frequently Asked Questions

DIDN’T FIND WHAT YOU WERE LOOKING FOR?
FEEL FREE TO REACH OUT, WE ARE READY TO HELP!

Frequently Asked Questions

DIDN’T FIND WHAT
YOU WERE LOOKING FOR?

FEEL FREE TO REACH OUT,
WE ARE READY TO HELP!

Most Common Questions

Simply, why KAYA? 2018-01-28T15:07:25+00:00
With a great variety to choose from, and a ton of available information, it’s quite hard to filter out the noise… We at KAYA tell it like it is – simple, and truthful.
Mattress quality mostly depends on the quality of the cover, foam densities and the coil unit’s quality. Additionally, a smart design that puts it all together is just as important. The KAYA mattress was specifically designed to excel in every one of these categories, and is superior to any other mattress in its price range, and even higher up! A premium mattress, that’s also affordable.
We back up our statements by providing a longer trial period and a better warranty. We encourage you to compare KAYA to any other mattress and see for yourself. Comfort is subjective, quality isn’t.
What makes the KAYA mattress different from other premium mattresses? 2018-01-30T16:06:37+00:00

KAYA sets new standards for affordable premium mattresses, cutting the price of a Queen to below $1000. Providing the highest density foams compared to other premium mattresses, a better pocketed coil system, a long trial period and a better warranty. All that and it’s made in the USA. We don’t believe a high-quality mattress should cost as much as the other companies charge.

Traditional mattress companies and many online mattress companies make an unreasonable profit. KAYA is here to change that. The highest quality, while still offering an affordable and reasonable price. We are not asking you to simply trust our word or other unbiased reviews. Just check the facts and see for yourself. We encourage you to do it!

Tell me more about the KAYA mattress 2017-11-28T16:23:48+00:00

The KAYA mattress is an 11-inch premium mattress.

KAYA is wrapped with a high-quality cover, made in a single kitting process for a smooth touch (no pesky knitting lines) and infused with specialized ThermoGel for cooling.

KAYA’s specifications:
Cover – Seamless, ThermoGel Infused Cover
Top layer – Responsive HD Foam, 1’’ 5-PCF (Pounds Per Cubic Foot)
2nd layer – Memory Foam, 2’’ 4-PCF.
3rd layer – Transition Foam, 1’’ 2-PCF
Pocketed Coils Base Layer: 6’’ 1,000+ premium-grade steel pocketed coils, laying on top of a 1’’ 1.8-PCF stabilizing foam layer.

Our mattress is encased with a fire redundant sock, chosen for its flammability performance.

How do I set up my new KAYA mattress? 2018-01-04T16:24:25+00:00

Setting up the KAYA mattress is simple and easy. However, due to its high-quality materials, it could be a bit too heavy to handle alone. That is why we recommend to unbox the KAYA mattress with the assistance of another person. The following video was made in order to easily guide you through the process step-by-step:

https://www.youtube.com/watch?v=rTht3cVodpA

Tell me more about the 120-day trial 2017-11-23T07:22:24+00:00

We ask all our customers to try the KAYA mattress for at least 30 nights, allowing your body enough time to adjust to your new mattress. We are confident you will love your KAYA mattress. If for some reason you don’t, you will have up to 120 days to let us know. We’ll pick it up from your home and refund your purchase. No obligation, 100% money-back guarantee, no questions asked.

Is the mattress made in the USA? 2017-11-23T07:22:30+00:00

We’re proud to say the KAYA mattress is built and designed in the US. All KAYA mattress foams are 100% made in the USA and the vast majority of steel used for the pocketed coils (around 95%) are USA made as well.

Most Common Questions

Simply, why KAYA? 2018-01-28T15:07:25+00:00
With a great variety to choose from, and a ton of available information, it’s quite hard to filter out the noise… We at KAYA tell it like it is – simple, and truthful.
Mattress quality mostly depends on the quality of the cover, foam densities and the coil unit’s quality. Additionally, a smart design that puts it all together is just as important. The KAYA mattress was specifically designed to excel in every one of these categories, and is superior to any other mattress in its price range, and even higher up! A premium mattress, that’s also affordable.
We back up our statements by providing a longer trial period and a better warranty. We encourage you to compare KAYA to any other mattress and see for yourself. Comfort is subjective, quality isn’t.
What makes the KAYA mattress different from other premium mattresses? 2018-01-30T16:06:37+00:00

KAYA sets new standards for affordable premium mattresses, cutting the price of a Queen to below $1000. Providing the highest density foams compared to other premium mattresses, a better pocketed coil system, a long trial period and a better warranty. All that and it’s made in the USA. We don’t believe a high-quality mattress should cost as much as the other companies charge.

Traditional mattress companies and many online mattress companies make an unreasonable profit. KAYA is here to change that. The highest quality, while still offering an affordable and reasonable price. We are not asking you to simply trust our word or other unbiased reviews. Just check the facts and see for yourself. We encourage you to do it!

Tell me more about the KAYA mattress 2017-11-28T16:23:48+00:00

The KAYA mattress is an 11-inch premium mattress.

KAYA is wrapped with a high-quality cover, made in a single kitting process for a smooth touch (no pesky knitting lines) and infused with specialized ThermoGel for cooling.

KAYA’s specifications:
Cover – Seamless, ThermoGel Infused Cover
Top layer – Responsive HD Foam, 1’’ 5-PCF (Pounds Per Cubic Foot)
2nd layer – Memory Foam, 2’’ 4-PCF.
3rd layer – Transition Foam, 1’’ 2-PCF
Pocketed Coils Base Layer: 6’’ 1,000+ premium-grade steel pocketed coils, laying on top of a 1’’ 1.8-PCF stabilizing foam layer.

Our mattress is encased with a fire redundant sock, chosen for its flammability performance.

How do I set up my new KAYA mattress? 2018-01-04T16:24:25+00:00

Setting up the KAYA mattress is simple and easy. However, due to its high-quality materials, it could be a bit too heavy to handle alone. That is why we recommend to unbox the KAYA mattress with the assistance of another person. The following video was made in order to easily guide you through the process step-by-step:

https://www.youtube.com/watch?v=rTht3cVodpA

Tell me more about the 120-day trial 2017-11-23T07:22:24+00:00

We ask all our customers to try the KAYA mattress for at least 30 nights, allowing your body enough time to adjust to your new mattress. We are confident you will love your KAYA mattress. If for some reason you don’t, you will have up to 120 days to let us know. We’ll pick it up from your home and refund your purchase. No obligation, 100% money-back guarantee, no questions asked.

Is the mattress made in the USA? 2017-11-23T07:22:30+00:00

We’re proud to say the KAYA mattress is built and designed in the US. All KAYA mattress foams are 100% made in the USA and the vast majority of steel used for the pocketed coils (around 95%) are USA made as well.

Most Common Questions

Simply, why KAYA? 2018-01-28T15:07:25+00:00
With a great variety to choose from, and a ton of available information, it’s quite hard to filter out the noise… We at KAYA tell it like it is – simple, and truthful.
Mattress quality mostly depends on the quality of the cover, foam densities and the coil unit’s quality. Additionally, a smart design that puts it all together is just as important. The KAYA mattress was specifically designed to excel in every one of these categories, and is superior to any other mattress in its price range, and even higher up! A premium mattress, that’s also affordable.
We back up our statements by providing a longer trial period and a better warranty. We encourage you to compare KAYA to any other mattress and see for yourself. Comfort is subjective, quality isn’t.
What makes the KAYA mattress different from other premium mattresses? 2018-01-30T16:06:37+00:00

KAYA sets new standards for affordable premium mattresses, cutting the price of a Queen to below $1000. Providing the highest density foams compared to other premium mattresses, a better pocketed coil system, a long trial period and a better warranty. All that and it’s made in the USA. We don’t believe a high-quality mattress should cost as much as the other companies charge.

Traditional mattress companies and many online mattress companies make an unreasonable profit. KAYA is here to change that. The highest quality, while still offering an affordable and reasonable price. We are not asking you to simply trust our word or other unbiased reviews. Just check the facts and see for yourself. We encourage you to do it!

Tell me more about the KAYA mattress 2017-11-28T16:23:48+00:00

The KAYA mattress is an 11-inch premium mattress.

KAYA is wrapped with a high-quality cover, made in a single kitting process for a smooth touch (no pesky knitting lines) and infused with specialized ThermoGel for cooling.

KAYA’s specifications:
Cover – Seamless, ThermoGel Infused Cover
Top layer – Responsive HD Foam, 1’’ 5-PCF (Pounds Per Cubic Foot)
2nd layer – Memory Foam, 2’’ 4-PCF.
3rd layer – Transition Foam, 1’’ 2-PCF
Pocketed Coils Base Layer: 6’’ 1,000+ premium-grade steel pocketed coils, laying on top of a 1’’ 1.8-PCF stabilizing foam layer.

Our mattress is encased with a fire redundant sock, chosen for its flammability performance.

How do I set up my new KAYA mattress? 2018-01-04T16:24:25+00:00

Setting up the KAYA mattress is simple and easy. However, due to its high-quality materials, it could be a bit too heavy to handle alone. That is why we recommend to unbox the KAYA mattress with the assistance of another person. The following video was made in order to easily guide you through the process step-by-step:

https://www.youtube.com/watch?v=rTht3cVodpA

Tell me more about the 120-day trial 2017-11-23T07:22:24+00:00

We ask all our customers to try the KAYA mattress for at least 30 nights, allowing your body enough time to adjust to your new mattress. We are confident you will love your KAYA mattress. If for some reason you don’t, you will have up to 120 days to let us know. We’ll pick it up from your home and refund your purchase. No obligation, 100% money-back guarantee, no questions asked.

Is the mattress made in the USA? 2017-11-23T07:22:30+00:00

We’re proud to say the KAYA mattress is built and designed in the US. All KAYA mattress foams are 100% made in the USA and the vast majority of steel used for the pocketed coils (around 95%) are USA made as well.

The KAYA advantage

What makes the KAYA mattress different from other hybrid mattresses? 2018-01-02T18:21:55+00:00

The KAYA mattress was designed in a way that brings the best out of its foams and pocketed coils. We had tested many different combinations and competing mattresses with the goal of creating the best hybrid available. The foam density used in our KAYA mattress is higher than most hybrids’ out there. Our pocketed-coil system is one of the best to have ever been made, with incredible edge support as well. Our cover has the perfect stretch a premium mattress should have, with specialized ThermoGel for a cool, breezy feeling.

Compare the KAYA to other hybrid mattresses in our compare page. For example:

KAYA vs. Sapira or KAYA vs. Tomorrow.

What makes the KAYA mattress different from other foam mattresses? 2018-01-02T18:25:59+00:00

A hybrid mattress has many built-in advantages over regular foam mattresses. It’s more durable as quality coils tend to last longer than foams. Hybrid mattresses provide better lumbar support and edge support and are in general cooler than regular foam mattresses, thanks to better airflow.

The foams used in the KAYA mattress are better than the vast majority of foam mattresses available. KAYA is just better, fact after fact. See how we compare against foam mattresses, for example:

KAYA vs. Bear

What’s the cooling technology used in KAYA? 2017-11-23T06:42:47+00:00

The KAYA mattress utilizes a cutting-edge cooling technology, infused in the outside fabric of the cover – the closest place to your skin. ThermoGel is a combination of cooling and gel in one, as it automatically regulates your body’s temperature while you sleep. It starts cooling when moisture or humidity is present, offering a cool natural effect – on demand. The gel is safe, economical and used in many consumer products.

The KAYA advantage

What makes the KAYA mattress different from other hybrid mattresses? 2018-01-02T18:21:55+00:00

The KAYA mattress was designed in a way that brings the best out of its foams and pocketed coils. We had tested many different combinations and competing mattresses with the goal of creating the best hybrid available. The foam density used in our KAYA mattress is higher than most hybrids’ out there. Our pocketed-coil system is one of the best to have ever been made, with incredible edge support as well. Our cover has the perfect stretch a premium mattress should have, with specialized ThermoGel for a cool, breezy feeling.

Compare the KAYA to other hybrid mattresses in our compare page. For example:

KAYA vs. Sapira or KAYA vs. Tomorrow.

What makes the KAYA mattress different from other foam mattresses? 2018-01-02T18:25:59+00:00

A hybrid mattress has many built-in advantages over regular foam mattresses. It’s more durable as quality coils tend to last longer than foams. Hybrid mattresses provide better lumbar support and edge support and are in general cooler than regular foam mattresses, thanks to better airflow.

The foams used in the KAYA mattress are better than the vast majority of foam mattresses available. KAYA is just better, fact after fact. See how we compare against foam mattresses, for example:

KAYA vs. Bear

What’s the cooling technology used in KAYA? 2017-11-23T06:42:47+00:00

The KAYA mattress utilizes a cutting-edge cooling technology, infused in the outside fabric of the cover – the closest place to your skin. ThermoGel is a combination of cooling and gel in one, as it automatically regulates your body’s temperature while you sleep. It starts cooling when moisture or humidity is present, offering a cool natural effect – on demand. The gel is safe, economical and used in many consumer products.

The KAYA advantage

What makes the KAYA mattress different from other hybrid mattresses? 2018-01-02T18:21:55+00:00

The KAYA mattress was designed in a way that brings the best out of its foams and pocketed coils. We had tested many different combinations and competing mattresses with the goal of creating the best hybrid available. The foam density used in our KAYA mattress is higher than most hybrids’ out there. Our pocketed-coil system is one of the best to have ever been made, with incredible edge support as well. Our cover has the perfect stretch a premium mattress should have, with specialized ThermoGel for a cool, breezy feeling.

Compare the KAYA to other hybrid mattresses in our compare page. For example:

KAYA vs. Sapira or KAYA vs. Tomorrow.

What makes the KAYA mattress different from other foam mattresses? 2018-01-02T18:25:59+00:00

A hybrid mattress has many built-in advantages over regular foam mattresses. It’s more durable as quality coils tend to last longer than foams. Hybrid mattresses provide better lumbar support and edge support and are in general cooler than regular foam mattresses, thanks to better airflow.

The foams used in the KAYA mattress are better than the vast majority of foam mattresses available. KAYA is just better, fact after fact. See how we compare against foam mattresses, for example:

KAYA vs. Bear

What’s the cooling technology used in KAYA? 2017-11-23T06:42:47+00:00

The KAYA mattress utilizes a cutting-edge cooling technology, infused in the outside fabric of the cover – the closest place to your skin. ThermoGel is a combination of cooling and gel in one, as it automatically regulates your body’s temperature while you sleep. It starts cooling when moisture or humidity is present, offering a cool natural effect – on demand. The gel is safe, economical and used in many consumer products.

The Mattress

Does the KAYA mattress meet health and environmental standards? 2017-11-23T07:21:05+00:00

Yes! The KAYA mattress has been certified by the not-for-profit organization CertiPUR-US®. Certified CertiPUR-US® foams are:

  • Made without ozone depleters

  • Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants

  • Made without mercury, lead, and other heavy metals

  • Made without formaldehyde

  • Made without phthalates regulated by the Consumer Product Safety Commission

  • Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Please visit certipur.us to learn more

Do you feel any motion transfer when sleeping on the KAYA mattress with a partner? 2017-11-23T06:48:28+00:00

While sleeping on the KAYA mattress, you will feel virtually zero motion transfer, thanks to its base layer that’s comprised of over 1,000 pocketed coils.

How would you rate the firmness of the KAYA mattress? 2017-11-23T06:49:07+00:00

The KAYA mattress is a medium-firm mattress, it has an initial soft feel at the top and deep firm support. We rate the KAYA mattress a 6 out of 10 in firmness.

How’s the edge support of the KAYA mattress? 2017-11-23T06:47:30+00:00

KAYA is especially designed for outstanding Edge support, thanks to our clever base layer’s formation.

Does the KAYA mattress contain Latex? 2017-12-25T16:17:40+00:00

The KAYA mattress does not contain Latex. However, our top High-Density Responsive layer has properties similar to Latex.

What are the available mattress dimensions? 2017-11-23T07:20:25+00:00
SizeWLH
Twin407511
Twin XL388011
Full537511
Queen608011
King768011
Cal King728411

Measurements in inches. Please note that actual sizes may slightly vary.

Does the KAYA mattress emit any smells? 2018-01-28T15:21:43+00:00
The KAYA mattress is sent to your home right after it’s freshly built and compressed, and once it’s taken out of its seal it might have that familiar “new foam” smell for a very short while. If you do happen to notice that light scent, do not worry, as it dissipates within the first few hours. In addition, all of our foams meet health and environmental standards, and are CertiPUR-US® certified.

The Mattress

Does the KAYA mattress meet health and environmental standards? 2017-11-23T07:21:05+00:00

Yes! The KAYA mattress has been certified by the not-for-profit organization CertiPUR-US®. Certified CertiPUR-US® foams are:

  • Made without ozone depleters

  • Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants

  • Made without mercury, lead, and other heavy metals

  • Made without formaldehyde

  • Made without phthalates regulated by the Consumer Product Safety Commission

  • Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Please visit certipur.us to learn more

Do you feel any motion transfer when sleeping on the KAYA mattress with a partner? 2017-11-23T06:48:28+00:00

While sleeping on the KAYA mattress, you will feel virtually zero motion transfer, thanks to its base layer that’s comprised of over 1,000 pocketed coils.

How would you rate the firmness of the KAYA mattress? 2017-11-23T06:49:07+00:00

The KAYA mattress is a medium-firm mattress, it has an initial soft feel at the top and deep firm support. We rate the KAYA mattress a 6 out of 10 in firmness.

How’s the edge support of the KAYA mattress? 2017-11-23T06:47:30+00:00

KAYA is especially designed for outstanding Edge support, thanks to our clever base layer’s formation.

Does the KAYA mattress contain Latex? 2017-12-25T16:17:40+00:00

The KAYA mattress does not contain Latex. However, our top High-Density Responsive layer has properties similar to Latex.

What are the available mattress dimensions? 2017-11-23T07:20:25+00:00
SizeWLH
Twin407511
Twin XL388011
Full537511
Queen608011
King768011
Cal King728411

Measurements in inches. Please note that actual sizes may slightly vary.

Does the KAYA mattress emit any smells? 2018-01-28T15:21:43+00:00
The KAYA mattress is sent to your home right after it’s freshly built and compressed, and once it’s taken out of its seal it might have that familiar “new foam” smell for a very short while. If you do happen to notice that light scent, do not worry, as it dissipates within the first few hours. In addition, all of our foams meet health and environmental standards, and are CertiPUR-US® certified.

The Mattress

Does the KAYA mattress meet health and environmental standards? 2017-11-23T07:21:05+00:00

Yes! The KAYA mattress has been certified by the not-for-profit organization CertiPUR-US®. Certified CertiPUR-US® foams are:

  • Made without ozone depleters

  • Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants

  • Made without mercury, lead, and other heavy metals

  • Made without formaldehyde

  • Made without phthalates regulated by the Consumer Product Safety Commission

  • Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Please visit certipur.us to learn more

Do you feel any motion transfer when sleeping on the KAYA mattress with a partner? 2017-11-23T06:48:28+00:00

While sleeping on the KAYA mattress, you will feel virtually zero motion transfer, thanks to its base layer that’s comprised of over 1,000 pocketed coils.

How would you rate the firmness of the KAYA mattress? 2017-11-23T06:49:07+00:00

The KAYA mattress is a medium-firm mattress, it has an initial soft feel at the top and deep firm support. We rate the KAYA mattress a 6 out of 10 in firmness.

How’s the edge support of the KAYA mattress? 2017-11-23T06:47:30+00:00

KAYA is especially designed for outstanding Edge support, thanks to our clever base layer’s formation.

Does the KAYA mattress contain Latex? 2017-12-25T16:17:40+00:00

The KAYA mattress does not contain Latex. However, our top High-Density Responsive layer has properties similar to Latex.

What are the available mattress dimensions? 2017-11-23T07:20:25+00:00
SizeWLH
Twin407511
Twin XL388011
Full537511
Queen608011
King768011
Cal King728411

Measurements in inches. Please note that actual sizes may slightly vary.

Does the KAYA mattress emit any smells? 2018-01-28T15:21:43+00:00
The KAYA mattress is sent to your home right after it’s freshly built and compressed, and once it’s taken out of its seal it might have that familiar “new foam” smell for a very short while. If you do happen to notice that light scent, do not worry, as it dissipates within the first few hours. In addition, all of our foams meet health and environmental standards, and are CertiPUR-US® certified.

KAYA’s Warranty

What is the KAYA mattress warranty? 2017-11-23T06:51:06+00:00

KAYA offers a 20-Year Limited Warranty for every mattress sold. The 20-Year warranty is given only to the original purchaser who bought the mattress from KAYA Sleep, Inc. You can read the full details of the warranty at the link below.

Please note, the warranty is voided once the mattress leaves the USA.

How can you offer 20 years while others offer 10 or 15? 2018-01-07T19:51:01+00:00

It’s all a matter of quality. The KAYA mattress was built and designed in the USA. We use high density foams along with one of the best pocketed coil systems available. Our quality materials allow us to offer a longer warranty. It’s as simple as that. Our quality is based on facts, which you can easily read throughout the KAYA website.

Why don’t you offer a forever warranty? 2017-11-23T06:49:39+00:00

A mattress should last for years, but it shouldn’t last forever. Forever warranties are just a marketing tactic. We respect our customers and avoid these kinds of tactics.

KAYA’s Warranty

What is the KAYA mattress warranty? 2017-11-23T06:51:06+00:00

KAYA offers a 20-Year Limited Warranty for every mattress sold. The 20-Year warranty is given only to the original purchaser who bought the mattress from KAYA Sleep, Inc. You can read the full details of the warranty at the link below.

Please note, the warranty is voided once the mattress leaves the USA.

How can you offer 20 years while others offer 10 or 15? 2018-01-07T19:51:01+00:00

It’s all a matter of quality. The KAYA mattress was built and designed in the USA. We use high density foams along with one of the best pocketed coil systems available. Our quality materials allow us to offer a longer warranty. It’s as simple as that. Our quality is based on facts, which you can easily read throughout the KAYA website.

Why don’t you offer a forever warranty? 2017-11-23T06:49:39+00:00

A mattress should last for years, but it shouldn’t last forever. Forever warranties are just a marketing tactic. We respect our customers and avoid these kinds of tactics.

KAYA’s Warranty

What is the KAYA mattress warranty? 2017-11-23T06:51:06+00:00

KAYA offers a 20-Year Limited Warranty for every mattress sold. The 20-Year warranty is given only to the original purchaser who bought the mattress from KAYA Sleep, Inc. You can read the full details of the warranty at the link below.

Please note, the warranty is voided once the mattress leaves the USA.

How can you offer 20 years while others offer 10 or 15? 2018-01-07T19:51:01+00:00

It’s all a matter of quality. The KAYA mattress was built and designed in the USA. We use high density foams along with one of the best pocketed coil systems available. Our quality materials allow us to offer a longer warranty. It’s as simple as that. Our quality is based on facts, which you can easily read throughout the KAYA website.

Why don’t you offer a forever warranty? 2017-11-23T06:49:39+00:00

A mattress should last for years, but it shouldn’t last forever. Forever warranties are just a marketing tactic. We respect our customers and avoid these kinds of tactics.

Mattress Setup

What’s important about a bed foundation? 2018-01-07T21:22:18+00:00

Strong bed foundations are imperative for mattress longevity and support. In order to get the most out of your high-quality mattress, you should use a strong, solid foundation with center support for added stability.

What are your recommendations for using a slatted base? 2018-01-08T16:38:30+00:00

We recommend for the slats to be less than 4″ apart, in order to get adequate support. The more slats your base has, and the closer the slats are – the better it will support the mattress and avoid sagging.

What setup do you recommend for the KAYA mattress? 2018-01-06T15:55:36+00:00

The KAYA mattress will best perform on a firm, flat and sturdy surface. A suitable basic frame, a solid platform, a solid box spring foundation or a Bunkie board on a traditional box spring should all work fine.

Will the KAYA mattress work with an adjustable base? 2018-01-06T15:54:21+00:00

Yes! The KAYA mattress was designed to fit an adjustable base as well as other popular setups.

Mattress Setup

What’s important about a bed foundation? 2018-01-07T21:22:18+00:00

Strong bed foundations are imperative for mattress longevity and support. In order to get the most out of your high-quality mattress, you should use a strong, solid foundation with center support for added stability.

What are your recommendations for using a slatted base? 2018-01-08T16:38:30+00:00

We recommend for the slats to be less than 4″ apart, in order to get adequate support. The more slats your base has, and the closer the slats are – the better it will support the mattress and avoid sagging.

What setup do you recommend for the KAYA mattress? 2018-01-06T15:55:36+00:00

The KAYA mattress will best perform on a firm, flat and sturdy surface. A suitable basic frame, a solid platform, a solid box spring foundation or a Bunkie board on a traditional box spring should all work fine.

Will the KAYA mattress work with an adjustable base? 2018-01-06T15:54:21+00:00

Yes! The KAYA mattress was designed to fit an adjustable base as well as other popular setups.

Mattress Setup

What’s important about a bed foundation? 2018-01-07T21:22:18+00:00

Strong bed foundations are imperative for mattress longevity and support. In order to get the most out of your high-quality mattress, you should use a strong, solid foundation with center support for added stability.

What are your recommendations for using a slatted base? 2018-01-08T16:38:30+00:00

We recommend for the slats to be less than 4″ apart, in order to get adequate support. The more slats your base has, and the closer the slats are – the better it will support the mattress and avoid sagging.

What setup do you recommend for the KAYA mattress? 2018-01-06T15:55:36+00:00

The KAYA mattress will best perform on a firm, flat and sturdy surface. A suitable basic frame, a solid platform, a solid box spring foundation or a Bunkie board on a traditional box spring should all work fine.

Will the KAYA mattress work with an adjustable base? 2018-01-06T15:54:21+00:00

Yes! The KAYA mattress was designed to fit an adjustable base as well as other popular setups.

Payment & Shipping

How much does shipping cost? 2017-11-23T07:19:50+00:00

It’s free. We ship the KAYA mattress for free to all 50 states

What forms of payments are accepted? 2018-01-07T20:52:53+00:00

We accept Visa, Mastercard, American Express, Discover, JCB and Diners Club credit and debit cards.

Do you offer white glove delivery? 2018-01-04T16:30:47+00:00

Currently we do not offer white glove delivery, or old mattress removal services. However, setting up the KAYA mattress is easy and simple, as demonstrated in the following video:

https://www.youtube.com/watch?v=rTht3cVodpA

Do you ship to Alaska/Hawaii? 2017-11-23T07:20:00+00:00

Yes, we do!

However, please note that we will be charging 100$ return fee for Alaska and Hawaii returns.

Do I need to keep any of the packing materials? 2017-11-23T07:20:17+00:00

There’s no need to keep any of the packing materials, and we will not ask for it if you wish to return the product.

Can you ship internationally? 2017-11-23T07:20:04+00:00

We’re working hard to offer KAYA in more countries. We should have news soon

Payment & Shipping

How much does shipping cost? 2017-11-23T07:19:50+00:00

It’s free. We ship the KAYA mattress for free to all 50 states

What forms of payments are accepted? 2018-01-07T20:52:53+00:00

We accept Visa, Mastercard, American Express, Discover, JCB and Diners Club credit and debit cards.

Do you offer white glove delivery? 2018-01-04T16:30:47+00:00

Currently we do not offer white glove delivery, or old mattress removal services. However, setting up the KAYA mattress is easy and simple, as demonstrated in the following video:

https://www.youtube.com/watch?v=rTht3cVodpA

Do you ship to Alaska/Hawaii? 2017-11-23T07:20:00+00:00

Yes, we do!

However, please note that we will be charging 100$ return fee for Alaska and Hawaii returns.

Do I need to keep any of the packing materials? 2017-11-23T07:20:17+00:00

There’s no need to keep any of the packing materials, and we will not ask for it if you wish to return the product.

Can you ship internationally? 2017-11-23T07:20:04+00:00

We’re working hard to offer KAYA in more countries. We should have news soon

Payment & Shipping

How much does shipping cost? 2017-11-23T07:19:50+00:00

It’s free. We ship the KAYA mattress for free to all 50 states

What forms of payments are accepted? 2018-01-07T20:52:53+00:00

We accept Visa, Mastercard, American Express, Discover, JCB and Diners Club credit and debit cards.

Do you offer white glove delivery? 2018-01-04T16:30:47+00:00

Currently we do not offer white glove delivery, or old mattress removal services. However, setting up the KAYA mattress is easy and simple, as demonstrated in the following video:

https://www.youtube.com/watch?v=rTht3cVodpA

Do you ship to Alaska/Hawaii? 2017-11-23T07:20:00+00:00

Yes, we do!

However, please note that we will be charging 100$ return fee for Alaska and Hawaii returns.

Do I need to keep any of the packing materials? 2017-11-23T07:20:17+00:00

There’s no need to keep any of the packing materials, and we will not ask for it if you wish to return the product.

Can you ship internationally? 2017-11-23T07:20:04+00:00

We’re working hard to offer KAYA in more countries. We should have news soon

Orders

I’ve completed my order. What’s next? 2018-01-07T20:56:07+00:00

Congratulations! After placing your order, you should receive a confirmation e-mail from KAYA Sleep, Inc. with the order details. If for some reason you do not see the e-mail in your inbox within a few minutes, please check your spam folder. If it’s not there either, please contact us at [email protected]

How do I track my order? 2018-01-08T13:54:01+00:00

Once you complete your order, your new KAYA mattress will be built and shipped to your home via UPS. When your mattress is shipped, you will receive an e-mail with your delivery’s tracking number. You can use this tracking number to check on your order’s status throughout its course.

When can I expect to receive my KAYA products? 2018-01-14T12:32:14+00:00

We require 4-6 business days to build and compress your new mattress. Our estimated delivery time will take between 5-10 business days from the moment the order is placed. We will do our absolute best to get you your mattress as fast as possible. Once your mattress is shipped, we will email you the tracking details.

Orders

I’ve completed my order. What’s next? 2018-01-07T20:56:07+00:00

Congratulations! After placing your order, you should receive a confirmation e-mail from KAYA Sleep, Inc. with the order details. If for some reason you do not see the e-mail in your inbox within a few minutes, please check your spam folder. If it’s not there either, please contact us at [email protected]

How do I track my order? 2018-01-08T13:54:01+00:00

Once you complete your order, your new KAYA mattress will be built and shipped to your home via UPS. When your mattress is shipped, you will receive an e-mail with your delivery’s tracking number. You can use this tracking number to check on your order’s status throughout its course.

When can I expect to receive my KAYA products? 2018-01-14T12:32:14+00:00

We require 4-6 business days to build and compress your new mattress. Our estimated delivery time will take between 5-10 business days from the moment the order is placed. We will do our absolute best to get you your mattress as fast as possible. Once your mattress is shipped, we will email you the tracking details.

Orders

I’ve completed my order. What’s next? 2018-01-07T20:56:07+00:00

Congratulations! After placing your order, you should receive a confirmation e-mail from KAYA Sleep, Inc. with the order details. If for some reason you do not see the e-mail in your inbox within a few minutes, please check your spam folder. If it’s not there either, please contact us at [email protected]

How do I track my order? 2018-01-08T13:54:01+00:00

Once you complete your order, your new KAYA mattress will be built and shipped to your home via UPS. When your mattress is shipped, you will receive an e-mail with your delivery’s tracking number. You can use this tracking number to check on your order’s status throughout its course.

When can I expect to receive my KAYA products? 2018-01-14T12:32:14+00:00

We require 4-6 business days to build and compress your new mattress. Our estimated delivery time will take between 5-10 business days from the moment the order is placed. We will do our absolute best to get you your mattress as fast as possible. Once your mattress is shipped, we will email you the tracking details.

SAFE PURCHASE
EASY PAYMENT
RELIABLE DELIVERY

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